FAQ

Frequently Asked Questions

Call Wellspring for a free 15-minute phone consultation conducted by one of our skilled Intake Coordinators. If you prefer, you can schedule this intake online.
We will gather some basic information about you or your child. That way, we gain an understanding of your reason for seeking therapy. Based on the information provided, the Intake Coordinator will work with you to determine which therapist would be the right fit. With Wellspring’s therapists having diverse backgrounds and expertise, we can find a match that best fits you, your child, or your family. The Intake Coordinator will set up your initial appointments with the appropriate therapist.

Wellspring does not directly accept insurance and is not on any insurance panels. However, a monthly Superbill will be provided to you, and you may decide to seek out-of-network reimbursement. Please contact your insurance company to determine your individual out-of-network benefits.

Initially, some children or teens may show resistance to going to therapy. If you experience this, we recommended scheduling a parent intake meeting where you can share these concerns with a therapist. The therapist can work with you to develop a plan for this situation. The therapist can also support you with how explain therapy to your child.

If your child refuses ongoing therapy, your therapist can still provide parent consultation sessions to help you learn how to guide your child.

For child clients, the Intake Coordinator will schedule the parents for the first intake meeting. This meeting occurs without the child present. The intake meeting provides an opportunity for the therapist to gather thorough background and history on your child and establish an initial relationship with you as a parent. For teen clients, the Intake Coordinator will work with you to determine if you or your teen should come in for the first meeting.

The first meeting is an intake session with the adult, parents or the teen. The intake coordinator will let you know who should attend the first session and if it will be a 60 or 75-minute intake. Before this meeting, your therapist will have received your intake forms. These forms allow the therapist to learn a little about your history, which will help guide the intake meeting. The therapist will answer questions you might have about the therapy process. Parents usually attend the intake session without their child or teen. This will allow you to openly discuss your concerns and share what you hope to accomplish in therapy.

If the intake is for a teen, our Intake Coordinators will work with you in your initial call to determine if your teen should attend that first meeting alone. If parents do attend the intake session with their teen, the parents may be asked to leave for part of the meeting. This allows the teen to share privately with the therapist. It will also allow the therapist to fully understand the parents’ and teens’ concerns and bring all current issues into the open.

It’s important to know that it will take your therapist several sessions to complete the assessment process to understand your child and their needs clearly. Once a thorough assessment has been conducted, the therapist will provide you with a clear treatment plan and recommendations on how to proceed.

After the initial intake session,therapy sessions are typically 50-minutes in length. Family or couple’s sessions may be longer. Sessions usually occur weekly. However, meetings with your therapist may be more or less frequent based on your therapist’s recommendations after the assessment. Some clients may need more frequent sessions while others may need less frequent sessions. Your therapist will discuss what frequency of treatment they feel is best for you or your child.

Usually, you will not have to take your child out of school for appointments. Our therapists offer after school, evening and weekend appointment times. If a therapist’s schedule is full, you may have the option of taking an appointment during school hours and then switching to a different time slot when their schedule opens up.